Orion Teeth Whitening Essence

Shipping and Returns - Orion

Shipping

At Orion, we are committed to providing you with a seamless shopping experience. Here are the details of our shipping policy:

1. Processing Time:
- Orders are typically processed within 1 to 5 business days after payment confirmation.

2. Shipping Methods:
- Standard: Delivery within 3 to 8 business days.


3. Shipping Costs:
- Shipping costs are calculated based on the weight of the items and the destination. Exact shipping costs will be displayed at checkout.
- Free shipping is available for orders over 25$ .

4. Order Tracking:
- Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package using this number on the carrier’s website.

5. Shipping Issues:
- If you encounter any issues with your delivery (e.g., damaged package, missing items), please contact us at info@orionworldofficiel.com within 7 days of receiving your package.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If you wish to return or exchange an item, here’s what you need to know:

1. Return Policy:
- You may return items within 30 days of receiving your order for a full refund or exchange.
- Items must be returned in their original condition, unused, with all original tags and packaging.

2. Return Process:
- To initiate a return, please contact us at [customer service email] with your order number and reason for the return.
- We will provide you with a prepaid return label (in some cases, return shipping fees may apply).

3. Refunds:
- Refunds are processed within 5 to 7 business days after receiving and inspecting the returned items.
- The refund will be credited to the original payment method used at the time of purchase.

4. Exchanges:
- If you wish to exchange a product, please follow the same process as for returns. We will send you the replacement item once we have received and inspected the returned item.

5. Non-Returnable Items:
- Sale items, customized products, or lingerie are not eligible for returns.

6. Issues with Returns:
- If you have any questions or encounter problems with your return, please contact us at info@orionworldofficiel.com.


Thank you for choosing Orion. We strive to provide the best possible service and are here to assist with any questions or concerns you may have.